What to Expect
Moderator
Cokie Hasiotis, the Delivery Lead at 11:FS
Panelists
Nicole Newlin, VP of Solutions @ Ocrolus
Edwina Johnson, COO @ Alloy
Most businesses are hesitant to break free from the status quo and embrace innovation. But, every journey begins with one step. During NY FinTech Week 2020, we're talking about all things customer experience, and how your institution can level up. CX is so crucial to the financial service industry, as you're working with personal consumer data, and most importantly: your consumers' money! The Customer journey needs to build trust and reflect the serious nature of the work you're doing, while making product information accessible to the customer. Join us to hear from change agents who are paving the way towards seamless customer experiences in financial services.
